FAQ

A gas barbecue is immediately hot, easier to clean. Finely adjustable temperature control (for most models) with a control knob...

Our dealer locator shows you the nearest CADAC dealer in your area based on your place of residence. Not every dealer has our full product range.

The Skottel Braai originates in South Africa: when farmers were in the open field, they took an old plough shear to prepare dinner. They kindled a fire blow the shear and the meat was “braaied” (grilled) on top of it...

We work together with DHL. As soon as we transfer your package to our carrier, you will receive a Track & Trace code from them by email. With this code you can see here where your package is located.

In these tables you will find the delivery time for our barbecues, accessories & spare parts.

All credit card payments are checked with us. Your payment has probably been declined because your IP address and credit card are not from the same country.

Do you live in the United Kingdom? Please contact CADAC UK. If you want your order delivered outside of Europe, please contact our customer service.

Most of our cooking surfaces (like the paella pan and BBQ grid) have our GreenGrill ceramic coating. Always use wooden or plastic utensils to avoid damaging this coating.

To enjoy your CADAC product for a long time, we advise you to thoroughly clean it after each use. Use a full-length, UV-resistant cover when you do not use your BBQ.

The Skottel stays clean by using CADAC non-stick liner; after use, the liner can be cleaned by simply rinsing with hot water or in a dishwasher...

All our BBQ grills have a GreenGrill coating. This coating makes cleaning your grill very easy. Do not wait too long to clean it, but at least until the grid has cooled down.

We offer a 5-year limited warranty on our patio gas grills and a 2-year warranty on camping barbecues...

You can order spare parts for your CADAC barbecue on our website. These parts often have a slightly longer delivery time (additional 3 to 5 working days).

It is not possible to exchange items. Would you like to return an item? Return the item within 60 days and order the correct item again on our webshop.

You can return your order to us within 60 days. Use our online return form for this. You will find this at 'My Account'...

When you have registered your return via our online return form, you will automatically be informed of the return status...

The shipping costs will be refunded to you when you return your entire order. If you return part of your order, we may still charge shipping costs. This depends on the amount of the remaining purchase amount. See the FAQ "What are the...

In most EU countries the standard gas pressure is 28-37mBar. These should be used with a 30mBar regulator.

When you connect a hose to your bbq, we recommend to perform a leak test. Always do this outdoors! Prepare a mixture of water (1 part) and detergent (1 part) and spread it on the gas connection...

A gas barbecue works on butane, propane or a mixture of these two types of gas. The difference is the boiling point; the temperature at which it changes from liquid to gas and vice versa...

Our gas hoses and pressure regulators comply with the highest safety level and European standards and regulations. There are no strict requirements for replacing your gas hose, but we recommend to replace your gas hose every 5 years.

HP means High Pressure and a HP barbecue works directly off a gas cartridge. Low Pressure (LP) barbecues work off a gas cylinder or Power Pak and can be connected with a regulator & hose.

As of 2021 we have added the diameter (30, 40 or 50 cm) of the BBQ to the product name.

No, unfortunately these wooden legs are only suitable for use with the Citi Chef 40 FS. It’s not suited to place a Citi Chef 40 or E-Braai on it.

The E-Braai and the Citi Chef 40 are table top models. There are no separate bases or legs available. They are best placed on a table...

Use the pizza stone with pot stand & dome, or when you have a patio BBQ replace the Thermogrills with the pizza stone. Sprinkle some cake flower on the stone to prevent sticking. Never place a frozen pizza on the stone. Baking time depends on...

On our website you can find the cooking tops / accessories that can be used on our barbecues. On the service part of the website you can find the available accessories for older CADAC models.

The CADAC non-stick foil is designed to keep the Skottel clean and to prevent sticking. This non-stick foil will last a long time and can be cleaned in soapy water or a dishwasher.

These pans are very similar; they are both aluminum with a ceramic coating for optimal heat distribution and easy cleaning. The difference is mainly in the handles.

The Dual Power Pak is secured against leaking. When the gas valve of the Dual Power Pak is opened while not being attached to a barbecue, it automatically blocks the gas flow. The Dual Power Pak has to be reset (outdoors)

On this website you can find manuals of the most common models. If the manual you need is not in this list, you can send us an e-mail and we will send you the manual by e-mail.

First check if the burner, the gas valve and hose are free from dust, and then if the gas valve on the gas bottle is open. If your grill has a piezo ignition, you can easily check whether the defect is in this piezo ignition...

Maybe you can find the answer to your problem in the FAQ’s on our website. If not, please send an email with the following information: